Route Mobile, a leading cloud communications platform provider, has partnered with Billeasy E Solutions to enable RouteMobile Expands WhatsApp-based metro ticket booking in four major Indian Cities – Nagpur, Pune, Hyderabad, and Delhi.
This innovative solution allows commuters to purchase metro tickets directly through WhatsApp, without the need to visit a physical ticket counter or use dedicated mobile apps. The service is now available for over 75 lakh daily metro passengers across these cities.
Route Mobile first launched the WhatsApp ticketing service for Delhi Metro in the second half of 2023. Now, they have expanded the offering to three additional cities – Nagpur, Pune, and Hyderabad – through a partnership with integration partner Billeasy, who has been pioneering this solution since 2020.
Seamless Ticket Booking on WhatsApp
To use the WhatApp-bassed ticketing service, commuters simply need to chat with the official WhatApp account of their respective metro. They can then follow a few simple steps to select their travel route, choose the number of tickets, and make the payment using their preferred method, such as UPI, net banking, or debit/credit cards.
Upon successful completion of the transaction, the user will receive the tickets directly as a WhatsApp message, in the form of a link that opens the QR code ticket. This QR code can then be presented at the metro station to complete the journey.
Largest Enable of WhatsApp ticketing in India
With the addition of Nagpur, Pune, and Hyderabad metros, Route Mobile has become the largest enable of WhatsApp-based metro ticketing in India. Currently, 15 cities in the country have active services, and Route Mobile has now enabled this solution for four of them.
Rajdipkumar Gupta, Managing Director and Group CEO of Route Mobile commented on the expansion, saying, “By enabling ticket booking on WhatsApp for four major cities, we have become one of the largest enables in this space.
Enhancing the Commuter Experience
The WhatsApp-based ticketing solution developed by Route Mobile and Billeasy aims to provide a simple, accessible, and reliable ticketing experience for metro commuters. The integration of advanced features like web views and payment gateways ensures a seamless user experience.
Akash Patil, Founder and CEO of Billeasy, stated, “Our partnership with Route Mobile enables us to elevate the overall experience and provide a simple, accessible solution to a larger audience.”
Driving Operational Efficiency and Accessibility
The WhatsApp-based ticketing service not only enhances the commuter experience but also brings operational benefits to the metro authorities. By reducing the need for physical ticket counters and enabling digital payments, the solution can help streamline the ticketing process and improve efficiency.
Moreover, the accessibility of the WhatsApp platform ensures that the ticketing service reaches a wider audience, including those who may not have access to dedicated mobile apps or are comfortable with complex ticketing interfaces.
Potential for Expansion and Growth
The successful implementation of the WhatsApp-based ticketing solution in Nagpur, Pune, Hyderabad, and Delhi metros sets the stages for further expansion to other cities with active metro services. As more commuters become familiar with the convenience of this digital ticketing option, the demand for such solutions is likely to grow.
Route Mobile’s position as the largest enabler of WhatsApp-based metro ticketing in India positions the company well to capitalize on this emerging market opportunity. The company’s expertise in cloud communications and its partnership with Billeasy, a pioneer in this domain, further strengthens its competitive advantage.
Conclusion
The partnership between Route Mobile and Billeasy to enable WhatsApp-based metro ticketing in Nagpur, Pune, Hyderabad, and Delhi is a significant step towards enhancing the commuter experience and driving digital transformation in the public transportation sector. By leveraging the ubiquity of WhatsApp, this solution offers a seamless and accessible ticketing option for millions of metro passengers, while also improving operational efficiency for the metro authorities.
As the largest enable of this innovative service in India, Route Mobile is well-positioned to capitalize on the growing demand for digital ticketing solutions and further expand its footprint in the metro transportation ecosystem. This strategic move not only strengthens the company’s position in the cloud communications market but also contributes to the broader goal of improving urban mobility and accessibility across the country.